191 – Our Commitment to Responsible Gaming & Safe Entertainment
Enjoy entertainment on 191, but within your limits. We believe gaming is truly enjoyable only when it's controlled, planned, and balanced with the rest of your life.
Our Commitment to Responsible Gaming
191 is more than just an entertainment platform – it's a responsible environment where every user's wellbeing matters to us. Gaming should be a source of joy in your life, never a source of distress.
We believe informed players are happy players. That's why 191 gives you the tools to set limits, take breaks, and access support when you need it. For every user in Bangladesh, our responsibility goes beyond providing a service – it's about keeping you safe.
Recognizing the Signs of At-Risk Behavior
When gaming stops being fun and starts becoming a problem, certain signs begin to show. If you notice any of these in yourself or someone close to you, take it seriously:
Spending more time gaming than planned and being unable to stop.
Spending beyond your budget and placing bigger bets to try to recover losses.
Spending less time with family and friends, or hiding your gaming habits from them.
Feeling restless, irritable, or uneasy when you're unable to game.
Losing focus on everyday responsibilities and tasks.
Borrowing money to game or cutting back on essential expenses to place bets.
Practical Tips for Managing Your Time & Budget
Budget Planning
- Decide in advance how much BDT (৳) you'll spend each week or month.
- Never add extra money beyond your set budget.
- Never chase your losses by placing bigger bets.
- Think of gaming as a leisure expense, not a way to earn money.
Time Management
- Set a time limit before you start playing and stick to it.
- Take regular breaks – rest for at least 15 minutes every hour.
- Avoid gaming right before bed.
- Set aside time away from gaming for family, friends, and hobbies.
How to Use the Self-Control Features
191 offers users a range of self-control tools. Use them to set your own gaming limits:
Set your own daily, weekly, or monthly deposit limits. Once a limit is reached, no further deposits will be allowed.
If you need a short break, temporarily suspend your account. You won't be able to log in during this period.
If you want to stay away from the platform long-term, you can request self-exclusion. Once applied, regaining access will be difficult.
For more details about these features, email us at [email protected] or FAQ View.
Minor Protection
Registration and gaming on 191 is strictly for users aged 18 and above. Keeping minors away from gaming is a responsibility we share with you.
- Set a password on your device to prevent children from gaining access.
- Do not share your account login details with any family members.
- Educate children and teenagers about gaming awareness.
- If you suspect a minor is using an account, please notify us immediately.
Maintain Balance in Life
Gaming can be a part of life, but it shouldn't be all of it. Balance is essential to a healthy lifestyle.
- Make sure you exercise regularly, get enough sleep, and eat well.
- Spend quality time with family and friends.
- Focus on hobbies and creative activities.
- If gaming becomes your only way to relieve stress, that's a sign something's wrong.
Seek professional help when needed – it takes real courage
Dealing with a gaming problem on your own can be tough. Asking for help isn't a sign of weakness – it's a sign of responsibility toward yourself and your family.
If you feel that gaming is having a negative impact on your life or someone close to you:
- Open up to a trusted family member or friend.
- Consult a mental health professional or counselor.
- Contact 191 – we'll help you temporarily or permanently close your account.
- To access mental health services in Bangladesh, contact the National Mental Health Helpline.
Email: [email protected]
- Gaming is for entertainment, not income.
- Don't chase losses with bigger bets.
- Set your limits and stick to them.
- Your responsibilities to family and loved ones always come first.
- 191 is here for you, whatever the problem.